{"id":821,"date":"2016-01-27T14:31:21","date_gmt":"2016-01-27T14:31:21","guid":{"rendered":"https:\/\/bisoft.2015.bde-group.be\/en\/2016\/01\/27\/socatra\/"},"modified":"2018-03-06T17:49:57","modified_gmt":"2018-03-06T17:49:57","slug":"socatra","status":"publish","type":"post","link":"https:\/\/www.bisoft.be\/en\/2016\/01\/27\/socatra\/","title":{"rendered":"Socatra"},"content":{"rendered":"
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Un seul interlocuteur pour le mat\u00e9riel informatique et la maintenance<\/h2><\/div>
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Pierre Giot, directeur de projets<\/p>\n<\/div>

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SOCATRA est une entreprise g\u00e9n\u00e9rale de construction fond\u00e9e en 1967. La soci\u00e9t\u00e9 est active dans le domaine de la construction, de la r\u00e9novation et du g\u00e9nie civil. Elle a de nombreuses r\u00e9f\u00e9rences tant dans le domaine priv\u00e9 qu\u2019en mati\u00e8re d\u2019adjudication publique.<\/p>\n

Monsieur Pierre Giot, directeur de projets et Monsieur Olivier Maheu, conseiller en pr\u00e9vention, r\u00e9pondent \u00e0 nos questions.<\/p>\n<\/div>

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1. Depuis quand est-ce que vous travaillez avec BDE Group et en quoi consiste cette collaboration?<\/strong>
\nNous travaillons avec BDE Group depuis fin 2011. En fait, nous \u00e9tions \u00e0 la recherche d\u2019un fournisseur informatique qui pouvait aussi bien nous fournir et livrer le mat\u00e9riel, que prendre en charge la maintenance. Nous ne voulions pas s\u00e9parer ces deux aspects, et ce, pour une raison assez \u00e9vidente : un seul et unique interlocuteur.<\/p>\n

2. Est-ce que cette collaboration r\u00e9pond \u00e0 vos attentes ?<\/strong>
\nOui, dans les grandes lignes. Nous n\u2019avons jamais eu de gros couacs. Le jour o\u00f9 nous avions remarqu\u00e9 qu\u2019il y avait un virus dans notre syst\u00e8me, le technicien est venu directement. Moins de 4 heures apr\u00e8s, nous \u00e9tions \u00e0 nouveau op\u00e9rationnels.<\/p>\n

3. Quels sont les avantages pour votre entreprise de travailler avec BDE Group ?<\/strong>
\nTout d\u2019abord la proximit\u00e9. En cas d\u2019urgence, un technicien peut \u00eatre tr\u00e8s rapidement chez nous. Ensuite, il y a la flexibilit\u00e9 du personnel. Les techniciens r\u00e9agissent tr\u00e8s vite en cas de probl\u00e8me et ils ne regardent pas \u00e0 leurs heures. Et puis, il y a la personnalisation du service. Nous ne sommes pas un num\u00e9ro.<\/p>\n

4. Etes-vous contents des techniciens de BDE Group ?<\/strong>
\nOui, nous sommes tr\u00e8s contents. Les contacts avec les techniciens se passent tr\u00e8s bien. Nous avons d\u2019ailleurs un contrat de maintenance, ce qui signifie que le technicien passe une demi-journ\u00e9e par mois chez nous pour faire un check-up de l\u2019installation. Ceci permet de r\u00e9v\u00e9ler d\u2019\u00e9ventuelles anomalies ou mises \u00e0 jour \u00e0 faire. Si nous rencontrons un probl\u00e8me quelconque, nous pouvons compter sur l\u2019intervention d\u2019un technicien \u00e0 distance.<\/p>\n

5. D\u2019apr\u00e8s vous, que pourrait-on am\u00e9liorer ?<\/strong>
\nPeut-\u00eatre la rapidit\u00e9 pour nous remettre une offre de prix pour du mat\u00e9riel informatique. Et en deuxi\u00e8me lieu : nous tenir au courant des actualit\u00e9s du march\u00e9 qui pourraient \u00eatre int\u00e9ressantes pour notre soci\u00e9t\u00e9, \u00e9tant donn\u00e9 que nous ne sommes pas n\u00e9cessairement au courant des derni\u00e8res \u00e9volutions dans le secteur informatique.<\/p>\n

6. Est-ce que vous conseilleriez BDE Group \u00e0 d\u2019autres soci\u00e9t\u00e9s ?<\/strong>
\nOui, nous n\u2019avons pas encore eu l\u2019occasion de le faire, mais nous le ferons certainement si l\u2019occasion se pr\u00e9sentait.<\/p>\n<\/div>

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“La proximit\u00e9 et les liens humains sont des atouts majeurs qu\u2019offre BDE Group. Les contacts avec les techniciens se passent tr\u00e8s bien. “<\/h3>\n

Pierre Giot, directeur de projets <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[32,34],"tags":[],"yoast_head":"\nSocatra - Bisoft<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bisoft.be\/en\/2016\/01\/27\/socatra\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Socatra - Bisoft\" \/>\n<meta property=\"og:description\" content=\""La proximit\u00e9 et les liens humains sont des atouts majeurs qu\u2019offre BDE Group. Les contacts avec les techniciens se passent tr\u00e8s bien. 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